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Frequently Asked Questions (FAQ)
How do I place an order?
Ordering is easy! Simply browse our website, select the products you want, customize them as desired, and proceed to checkout. Follow the prompts to complete your order, and we’ll take care of the rest.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards, UPI, PayTm, PhonePay, GPay, PayPal, and other online payment platforms. Rest assured, your payment information is encrypted and protected.
How long will it take to receive my order?
Delivery times may vary depending on your location and the shipping method chosen. We strive to process orders promptly, and you can track your shipment’s progress online for updates.
Can I customize my order?
Absolutely! We offer customization options for many of our products. Use our design tools to personalize your items with text, images, logos, and more.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please contact us, and we’ll do our best to resolve the issue or provide a refund or exchange as appropriate.
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Contact our customer service team for more information and to discuss your specific needs.
Are your products eco-friendly?
We are committed to sustainability and offer eco-friendly options whenever possible. Look for products labeled as environmentally friendly or made from recycled materials.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.
PAYMENT INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location, the size of your order, and the shipping method selected. You can view the estimated delivery charges during the checkout process before completing your purchase.
How long will delivery take?
Delivery times depend on factors such as your location, shipping method chosen, and product availability. We strive to process orders promptly, and you can track your shipment’s progress online for estimated delivery dates.
What exactly happens after ordering?
After placing your order, you will receive an order confirmation email with details of your purchase. Our team will then process your order, prepare your items for shipment, and dispatch them to the address provided. You will receive another email with tracking information once your order has been shipped.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order via email shortly after completing your purchase. You can also access your order history and invoices by logging into your account on our website.
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SHOPPING INFORMATION
When the order payment is taken of my bank account?
The order payment is typically taken from your bank account at the time of purchase or shortly thereafter, depending on the payment method used. You may see the transaction reflected in your bank statement within a few business days.
What is wishlist?
A wishlist is a feature on our website that allows you to save products you’re interested in for future reference. You can add items to your wishlist to easily keep track of them and purchase them later when you’re ready.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or wrong product, please contact our customer service team immediately. We apologize for any inconvenience and will work to resolve the issue promptly by providing a replacement, refund, or exchange as necessary.
Can I change or cancel my order?
In most cases, orders cannot be changed or canceled once they have been placed, as we strive to process and ship orders quickly. However, if you need to make changes or cancel your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your shipment as it makes its way to you. Once your order has been shipped, you will receive a tracking number that you can use to track your package’s progress online through the shipping carrier’s website. This helps you stay informed about when your order will arrive and ensures a smooth delivery process.
